Review Policy

The reviews presented on our site are those of buyers, consumers or prospects who decide to place a review on their own initiative . Mahalo does not contact its customers, prospects or any third party to encourage them to leave a review. Mahalo gives the evaluator the opportunity to give their honest opinion, whether positive or negative.

The publication of reviews is not moderated or controlled: Mahalo does not delete or modify reviews or their content. Reviews are neither paid nor sponsored by Mahalo.

Mahalo being a small business, we do not have the means to verify the authenticity of the reviews. We cannot therefore not guarantee that these reviews come from consumers with real experience of the product.

Reviews are collected through the Judge.me Reviews app, powered by Shopify. You can find the full policies and how Judge.me works here:

How Judge.me works: https://help.judge.me/en/articles/8287416-how-does-judge-me-reviews-work
Review Content Policy: https://judge.me/content-policy
Privacy Policy here: https://judge.me/privacy

Here is the most important information about how Judge.me reviews work:

Review Verification and Verified Buyer Badge: Judge.me automatically verifies reviews based on order history from our eCommerce platform partners (Shopify, WooCommerce, BigCommerce, Squarespace). If reviews are not associated with existing orders (e.g., coming directly from merchant websites), merchants can request manual verification by submitting proof of orders. A verified buyer badge is added once the review is verified by Judge.me. The badge can be translated and customized, but cannot be added by merchants themselves.
Request a Review: Merchants can send a review request via email to buyers based on settings and conditions. Automatic reminders or web push notifications can be enabled. Merchants can also request a review from past customers, not send an automatic review request, or request/remind individual users. Merchant can respond privately or publicly to any review.
Leave a Review: Buyers can leave a review in the email review form or via the review widget. Product reviews are submitted via the review widget, while store reviews are submitted via the All Reviews page. Visitors can leave reviews without a (traceable) purchase history ("web reviews"). These can be disabled but will never receive a "Verified Buyer" badge if the reviewer's email is not part of the store's customer list. Reviews provided via the same email will have the same display name.
Displaying the review outside the online store: Reviews can be displayed outside the store by enabling features such as Google Shopping; Social Push (Facebook Business Page).
Edit Policy: Reviews may be edited to fix typos, style/formatting issues, or minor review information. However, star ratings cannot be edited to maintain the integrity of reviews on Judge.me. After an edit, a notification email is sent to the reviewer informing them of any changes. The reviewer can reject any edit by clicking into the notification email. The Judge.me team is notified of all review edits and review rejections.
Review Curation: Merchants have full control over whether reviews are published or hidden in their stores, and new reviews are published automatically by default. Merchants can enable review curation to manually choose which reviews to publish. Consumers can rely on Judge.me medals that are awarded to stores as an indicator of transparency and authenticity. Stores earn transparency medals if they publish at least 80% of the total verified reviews they receive, and stores earn authenticity medals if at least 80% of the reviews they publish are verified reviews.
Importing old reviews: Judge.me allows importing reviews from other apps or via CSV import. The "Verified Buyer" badge can only be assigned after consulting Judge.me. In addition to the product ID, the import can contain the title, body, rating, review date, reviewer name, reviewer email, and IP address.
The overall rating displayed under a product is an average of the total ratings given. Judge.me rounds the total to the nearest percentage: so for example, if you get 0.3% of 4-star reviews, it will appear as 0.
Judge.me offers the ability to sort the displayed reviews. By default, reviews are sorted by "Photos First" preference, which means that:

First, Judge.me checks which reviews are accompanied by an image in order to display reviews with images first,
Then, Judge.me sorts the reviews by date of writing in order to display the most recent reviews first.

It is also possible to modify the sorting preferences of reviews according to the following criteria:

Video first: Judge.me checks which reviews are accompanied by a video and sorts the reviews by the date they were written.
Most recent: sorting is done strictly according to the date the reviews were written
Highest/Lowest Rating: On the one hand, Judge.me checks which reviews have the highest/lowest rating and on the other hand, Judge.me sorts the reviews by the date they were written
Most useful: First, Judge.me checks which reviews received the most “Bravo” reactions and second, Judge.me sorts the reviews by the date they were written.

Mahalo respects the Rights of Data Subjects (Rs) who are EU residents. The Rights of Data Subjects specify how data subjects can access, modify and delete their personal data that you control and process. These give any evaluator the following rights:

The right of access: the evaluator can receive upon simple request all the data that is collected and processed
The right of rectification: the evaluator can modify or delete the content of his opinion upon simple request
The right to be forgotten: the evaluator may, upon simple request, request the deletion of all personal data collected and processed
The right to data portability: the evaluator may, upon simple request, be provided with all personal data in a structured and machine-readable format.