Deliveries & Returns
Shipping
All orders placed on the site before 12 noon from Monday to Friday are shipped by us the same day, except on public holidays.
All orders placed on the site after 12 noon from Monday to Thursday are shipped by us the next day, except on public holidays.
All orders placed on Friday after 12pm, Saturday or Sunday are shipped on Monday morning, except public holidays.
Once your package has been handed over to the carrier, you will be given the option to track your package (by email or text message).
You will always receive an order confirmation by email: do not hesitate to check the "junk mail" box.
Rates and estimated delivery times
| Country | Delivery Methods | Estimated Delivery Times | Shipping Costs | Free Shipping |
| Belgium | Pick up in store | the same day* | free | |
| Home delivery via Bpost | 1 working day | 5.50 € | from 55€ purchase | |
| France | Delivery to Mondial Relay Collection Point | 5 working days | 6.00 € | from 55€ purchase |
| Home delivery via Bpost | 1 to 3 working days | 12.50 € | from 110€ purchase | |
| Luxembourg | Delivery to Mondial Relay Collection Point | 3 working days | 5.50 € | from 55€ purchase |
| Home delivery via Bpost | 3 working days | 11.00 € | from 85€ purchase | |
| The Netherlands | Delivery to Mondial Relay Collection Point | 5 working days | 6.00 € | from 55€ purchase |
| Home delivery via Bpost | 1 to 3 working days | 11.00 € | from 85€ purchase | |
| Germany | Home delivery via Mondial Relay | 6 working days | 9.50 € | from 85€ purchase |
| Spain | Delivery to Mondial Relay Collection Point | 5 to 6 working days | 9.00 € | from 85€ purchase |
| Portugal | Delivery to Mondial Relay Collection Point | 5 to 6 working days | 9.00 € | from 85€ purchase |
| Italy | Home delivery via Mondial Relay | 5 working days | 12.50 € | from 110€ purchase |
| Austria | Home delivery via Mondial Relay | 5 working days | 12.50 € | from 110€ purchase |
| Swiss | Home Delivery | 5 to 6 working days | 20.00 € | from 180€ purchase |
*after receipt of the confirmation email
The shipping costs mentioned are valid for all orders not exceeding 10kg. For any order above this, please contact us via info@mahalo.be.
For any delivery outside the areas mentioned above, please contact us via info@mahalo.be for a tailor-made price offer.
Deliveries
The products ordered by the buyer will be delivered to the address provided by the buyer when ordering. The goods are transported at the seller's risk until the goods are delivered to the delivery address specified by the buyer. From that moment on, the buyer alone assumes the risks.
Shipping costs are the responsibility of the customer and are not included in the price of the products. They vary depending on the delivery methods, the weight of the order and the destination.
Delivery costs are indicated when finalizing the order.
Right of withdrawal
The buyer has the right to withdraw from the contract within 14 calendar days from receipt of the order, without penalty and without giving any reason.
The 14-day period starts from the day the buyer receives the goods.
The buyer may submit his request:
- either by returning the withdrawal form provided by the FPS Economy ( https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdf ) duly completed by email or by post to the following address: MAHALO SRL University Street 35 in 4000 Liège Belgium.
- either by sending a clear, unambiguous request (e.g. by telephone, email, letter, etc.).
He may request to obtain a refund of all payments received from the consumer, including delivery costs if applicable. The company will make the refund using the same means of payment as that used by the buyer for the initial transaction, unless the buyer expressly agrees to another means of payment and provided that the refund does not incur any costs for the buyer.
To reimburse the buyer, the company has a period of 14 days from the day after it is informed of the consumer's decision to withdraw. However, the company may defer reimbursement until the goods have been recovered, or until the consumer has provided proof of shipment of the goods, whichever is the earliest.
The buyer does not have a right of withdrawal, in particular for goods that deteriorate or expire rapidly or "the supply of sealed goods that cannot be returned for reasons of health protection or hygiene and that have been unsealed by the consumer after delivery" (exception as formulated in the law in art . VI.53, 5° CDE ). ( https://www.europarl.europa.eu/news/fr/press-room/20110622BKG22276/droits-des-consommateurs-en-quoi-consistent-les-nouvelles-rules/1/les-exceptions-au-droit-de-retraction#:~:text=Seront%20exempt%C3%A9s%20du%20droit%20de,les%20fleurs%2C%20et%20des%20biens )
During the withdrawal period, the customer will take the greatest care of the products and their packaging. The customer will only unpack and use the products to the extent necessary to be able to judge whether or not he wishes to keep them. The buyer is requested to return the item(s) in their packaging and in their original condition. The buyer will be liable for compensation in the event of depreciation of the goods.
If the customer wishes to exercise his right of withdrawal, he will return the products to the following address: MAHALO SRL Rue de l'université 35 in 4000 Liège Belgium.
The return of the products must be made within a maximum period of 14 days, starting the day after the buyer notifies the company of his decision to withdraw. The buyer will have to bear the costs of returning the goods in the event of withdrawal.